Frequently Asked Questions
How does the built-in filter work?
The built-in filter separates tea leaves from water, ensuring a smooth and perfectly brewed tea. Simply add loose tea leaves, pour hot water, and steep. Rotate the infuser to filter out the tea when ready.
How long does the bottle keep drinks hot or cold?
The bottle keeps drinks hot for up to 12 hours and cold for up to 8 hours, making it perfect for all-day use.
Is the bottle leak-proof?
Yes, it is completely leak-proof, thanks to the secure silicone sealing ring. You can safely carry it in your bag without worrying about spills.
What materials is the bottle made of?
The bottle is made from premium 316 stainless steel for the inner tank, BPA-free plastic, and a glass infuser, ensuring safety, durability, and a fresh-tasting drink every time.
Can I use the bottle for beverages other than tea?
Yes! While designed for tea, it’s also perfect for coffee, infused water, or any hot or cold beverage of your choice.
How long does it take to process and ship my order?
Orders can take up to 2 business days to be processed before shipment. Once shipped, delivery times vary:
- Standard Shipping: 7–12 business days.
Please note that delays due to shipping carriers or unforeseen circumstances (e.g., pandemics) may occur.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn/unused, with tags, and in the original packaging. To initiate a return, Get in touch through contact us form.
When will I receive my refund?
Once we inspect your returned item and approve the refund, it will be processed within 10 business days. If your refund hasn’t been received after 15 business days.